1.1 Returns & Refunds
1.1.1 Pauline Books & Media will refund, replace or issue a credit note for all damaged or faulty goods, including original and return postage costs, subject to clause 1.1.3, provided notification. Despatch of replacement goods or the processing of a refund or credit note will take place once the goods have been returned and checked.
1.1.2 If the user is not completely satisfied with the goods received for any reason, other than being damaged or faulty, or failed to cancel and order in accordance with clause 1.2 the user must submit a request to return the goods within the time period stipulated in clause 1.1.1. In all instances, the user is responsible for the cost of return postage.
1.1.3 In the rare instance that the return is due to an order processing error on the part of Pauline Books & Media, we will refund or issue a credit note for an amount including original and return postage costs. Where the user is entitled to a refund or credit note in respect of original postage costs, we will only refund the standard delivery cost, even if a more expensive alternative was selected.
1.1.4 We reserve the right to charge a handling fee of 50% of the value of the goods where the goods have not been kept in a reasonable condition, have been used and/or not been packaged properly by the user, prior to return.
You have the right to cancel an order within twenty-four hours of having placed it. In such circumstances a refund or credit note will be issued. An order may not be cancelled after twenty-four hours of it having been placed.