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Returns Policy

1.1 Returns & Refunds

1.1.1 Pauline Books & Media will refund, replace or issue a credit note for all damaged or faulty goods, including original and return postage costs, subject to clause 1.1.3, provided notification.  Despatch of replacement goods or the processing of a refund or credit note will take place once the goods have been returned and checked. 

1.1.2 If the user is not completely satisfied with the goods received for any reason, other than being damaged or faulty, or failed to cancel and order in accordance with clause 1.2 the user must submit a request to return the goods within the time period stipulated in clause 1.1.1. In all instances, the user is responsible for the cost of return postage.

 

1.1.3 In the rare instance that the return is due to an order processing error on the part of Pauline Books & Media, we will refund or issue a credit note for an amount including original and return postage costs.  Where the user is entitled to a refund or credit note in respect of original postage costs, we will only refund the standard delivery cost, even if a more expensive alternative was selected.

 

1.1.4 We reserve the right to charge a handling fee of 50% of the value of the goods where the goods have not been kept in a reasonable condition, have been used and/or not been packaged properly by the user, prior to return.

 

1.2 Cancellation

You have the right to cancel an order within twenty-four hours of having placed it.  In such circumstances a refund or credit note will be issued.  An order may not be cancelled after twenty-four hours of it having been placed.

Contact Us

Contact Us

Address

Pauline Books & Media
Middle Green
Slough
SL3 6BS
England

 

Telephone

UK 0207 937 9591

Overseas +44 207 937 9591

Fax

UK  0207 937 9910
Overseas +44 207 937 9910

 

Email

customerservice@paulineuk.org

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Copyright © The Pious Society of the Daughters of St Paul. All rights reserved.

Pauline Books & Media is an expression of the ministry of the Daughters of St Paul, a charity registered in England and Wales under ref 296042 and in Scotland under ref SC 037889